Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you’ll discover more than a job—you’ll enjoy a career with a future and the opportunity to make a lasting difference in the lives of those around you. In more than 10,000 communities nationwide, our staff members—of all ages and from diverse backgrounds and life experiences—enjoy the personal satisfaction that comes from nurturing the potential of youth and teens, improving the nation’s health and well-being and providing support to our neighbors.
All YMCA staff and volunteers must complete a background screening. Know your rights under the Fair Credit Reporting Act. The YMCA is a Drug Free Work Place. Our program includes pre-employment, random, post-accident, and "for cause" testing.
The SKY Family YMCA is an Equal Opportunity Employer.
It is our policy to make all personnel decisions without discriminating on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.
This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.
Greet and serve members and guests
Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.
Give membership and program information to walk in and phone customers.
High knowledge of program information at all times.
Conduct facility tours as needed
Answer telephones in a prompt courteous manner
Understand and able to use phone system.
Provide all needed information on phone messages taken and given to correct individual or forward on voicemail.
Receipt money transactions and program sign-ups
Member sign up and program registration all done correctly and in a speedy manner.
Enter receipt information correctly for membership and programs.
Be accountable for all money collected during your shift.
Prepare end of shift deposits and reports
Serve as Check-Point person when needed
Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program.
Serve as liaison between members and program supervisors
Handle and solve member complaints
Make Coffee, Keep Member Lounge area tidy
Open and Close facility as appropriate for assigned shift
Additional duties as assigned by supervisor
Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association’s policies on background screening
One to two years prior customer service experience
Professional appearance and behavior
Able to prioritize and meet deadlines
Able to maintain confidentiality
Must be a self starter, with high energy and a positive attitude
Adhere to drug/alcohol/smoke free workplace policy
CERTIFICATIONS AND TRAINING REQUIREMENTS:
CPR and First Aid Certifications required
Completion of YMCA of the USA Child Abuse and Neglect class
Completion of the YMCA’s Blood Borne Pathogens training
Additional training classes as recommended by Supervisor
Excellent verbal and communication skills
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to perform a broad range of activities. Requires full range of motion, including manual and finger dexterity and hand and eye coordination. Requires corrected vision, speech, and hearing to normal range, or special accommodations made of sufficient nature for completion of assigned tasks.