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Wellness Coach

Position Summary:

Under the direction of the Wellness Director and in accordance with the policies of the SKY Family YMCA, the Wellness Coach will be responsible for the delivery of safe, effective instruction to members of exercise equipment and interaction with all members utilizing the wellness facility.

Typical Physical Demands: 

Requires individual to perform a range of exercise activities. Requires full range of motion, including manual and finger dexterity and hand and eye coordination.  Requires corrected vision, speech, and hearing to normal range, or special accommodations made of sufficient nature for completion of assigned tasks. Ability to lift 50 pounds. Ability to actively demonstrate exercise equipment.

Typical Working Conditions: Fitness center, Office, locker rooms, laundry room

Responsibilities:

  • Staff is expected to act professionally and dress according to the requirements:  uniform shirt, neat shorts or warm-up pants (no spandex), sneakers and YMCA name tag.
  • All Staff should arrive promptly for their shift.  Opening personnel must arrive with adequate time prepare facility for opening.
  • Welcome and greet all members as they arrive or shortly thereafter.  Get to know the member’s names, needs and goals.  When possible, interact with members.  Assist with machine usage, appropriate exercise advice – do not give advice that you are not absolutely SURE is safe and appropriate. 
  • Make sure that first time users are encouraged to go through the orientation process.  ALL members must fill out the medical form.  If you feel that there is a medical condition that requires further investigation or physician’s approval, refer it to the Wellness Director.
  • Assist members with their workouts whenever possible.  Make sure that they are using machines properly, both cardiovascular and weight training. 
  • Circulate and be visible to members, even when it is slow.
  • Give facility tours as needed to assist Membership Services Staff
  • Keep the sign-up sheets neat and orderly, assist members with transitions on and off equipment when it is busy.
  • Follow cleaning schedule. Refill cleaning bottles as needed.  If it is very slow and you are able to continue to circulate, feel free to clean more than your allotted responsibilities!
  • Be aware of signs that equipment may be in need of maintenance.  If the equipment is not functioning properly, place an out of order sign on it and inform Wellness Director.
  • The Wellness Center phones and computers are not for personal use.   Personal Emergency calls are permitted. 
  • Ensure all participants wear appropriate exercise attire and footwear
  • Monitor proper executions, form and technique when demonstrating exercises
  • Make sure all equipment is put away correctly following your shift. This includes proper restacking of weights.
  • Wash, dry and fold towels as needed
  • Wellness Coaches are expected to find their own substitutes if they are not work their scheduled shift and communicate the substitute to the supervisor in a timely manner.
  • Attend regularly scheduled, mandatory staff meetings.
  • Utilize time clock and monitor timesheet.  Bring any corrections to supervisor within a timely manner.

Experience/Performance Requirements (Knowledge, Skills and Abilities) :

  • Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association’s policies on background screening
  • Excellent verbal and written communication skills
  • Knowledge of exercise equipment, general weight lifting, health and wellness and the ability to demonstrate.
  • Refrain from diagnosing injuries, offering medical advice, and dispensing or endorsing any and all commercial health products especially nutritional supplements, vitamins, performance enhancing substances, and pain relievers.

Education /Training Requirements:

  • Must be 18 years of age
  • CPR/ First Aid/AED Certifications required
  • Completion of YMCA’s Blood Borne Pathogens training annually
  • Completion of YMCA’s Child Sexual Abuse Prevention training annually
  • One year or more of experience in fitness.
  • Additional training classes as recommended by Supervisor

YMCA Competencies (Leader):

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Strives to meet or exceed goals and deliver a high-value experience for participants.
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology 

 

 

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